Welcome to the Kidtropolis Disabled Access Information
To apply for a free carer’s ticket
Please read the full text prior to applying
Please purchase your own event ticket first and then follow the process with your supporting evidence documentation
For example: – A family group of four, one parent is eligible for a carer’s ticket, you purchase three tickets and then apply for the carer ticket.
Please do not buy a carer ticket first as this will not be refunded
To apply please email Contactservices@
- Disability Living Allowance (DLA); – High Rate Care
- Personal Independence Payment (PIP); Enhanced Care
- Attendance Allowance (AA);
- Deaf or Blind Persons Registration;
- A signed letter from a doctor or GP (GP/Doctor photo ID required) relating to the above 4 points
Once your application has been approved (this can take up to 48 hours) your original booking will be cancelled and replaced with the new booking reference that includes all the previously booked tickets plus the carer pass. One carer ticket is permitted per suitable application.
Please print off and bring your tickets to site for show access.
Once you have been approved you are automatically included into the Kidtropolis database, this means that going forward you won’t have to re-submit further supporting evidence, as you will already be pre-approved.
Your contact information will remain on the database where as your supporting documentation is kept secure during processing and deleted after processing.
One carer ticket is permitted per suitable application and is open to people of all ages
Please note that receipt of any other disability or age-related benefits, pass or permit which is not specified in the eligibility criteria cannot be accepted when applying for carer pass, similarly temporary impairments such as broken bones and healing wounds do not qualify for a free carer pass.
For more information please speak directly with Ticket factory on 0844 3380338 – this is for information only, all applications are via email only
Ticket Factory and Kidtropolis decisions are final.
Coming by Train – Arrive at Prince Regent station which is ‘A’ rated by TFL meaning ‘These stations have the smallest step and gap and are suitable for most customers including wheelchair users’ There is also a lift up to the venue.
Check out this useful Transport for London map
ExCeL – The Venue
- ExCeL London has worked with Changing Places to create an accessible changing facility which is located close to the east entrance near the Prince Regent DLR station.
The room is locked but the key can be picked up nearby at the Level 1 east information desk.
- There are 40 toilets for disabled visitors located throughout the building. You’ll find them near the Business Centre, the break-out rooms, the conference suites on Level 3 and the restaurants and cafes on Level 0 and Level 2.
- Parking – Don’t forget your blue badge – There are 158 bays suitable for disabled drivers on-site across the car park. These are wide bays with minimum dimensions of 3600 by 4800 mm. Access to the building from these bays is along walkways with a gradient of no more than 1:15.
- All public entrances allow for access by wheel chair via low gradient ramps and an automatic door. Once inside the venue, all floors are level, offering unobstructed access.
- Lift control panels are located at a height which can be easily reached by someone in a wheelchair. There are Braille and tactile buttons. All lifts have a visual and voice indication of the floor reached and an intercom facility activated by an alarm button. Every area may be reached by lifts, with the exception of the second level of organisers’ offices.
- All stairs and ramps are fitted with handrails and balustrades. All public corridors and passageways have a minimum clear width of 1200mm
- Self service equipment such as cash point machines and telephones are located at levels suitable to wheelchair users. Strong tactile differences in paving are provided to indicate hazardous areas, e.g. dock edge indicated by cobble stone surface. Non-slip flooring has been used throughout the building.
- Door vision panels giving a zone of visibility between 900mm and 500mm above floor level are provided on all public access doors.
- All reception counters, bars and self-service counters and at least half the seating areas are accessible to wheelchair users. Pictographic signs and symbols have been used to guide people around the building.
- Guide Dogs – ExCeL welcomes all guide and assistance dogs. Guide dog and assistance dog owners have important rights under the Equality Act 2010 meaning assistance dogs are entitled to enter establishments where the general public are admitted. No other dogs or pets are permitted in the venue.
- Visitors with hearing and sight disabilities can find information about the event which they wish to visit by using:The prominent visual displays that are situated inside the Central Boulevard.The Information Desks sited at either end of the Boulevard.Provision has been made for non-visual indication of stair locations for those with impaired vision.
Check out ExCeL London Website for lots more specific venue information
ExCeL London customer service staff have completed visual awareness training so that we can provide practical guidance to blind and visually impaired visitors.
On site ticket booth (boulevard shutter N10)
The Kidtropolis Ticket booths will have a local hearing loop to assist
On site venue medical staff are available throughout the full show period plus all Kidtropolis security staff are first aid trained too. The Venue’s satellite first aid room is positioned in the boulevard just to the right of shutter N10.
Should you need to bring medication with you, we recommend bringing a doctor’s letter or a copy of your prescription – Cold storage if required for medication will be available on site, please speak with the team to contact the organisers office – Please ensure the medication is clearly labelled and in a suitable container.
Should you wish to plan some assistance ahead of your visit, please contact ExCeL via email at: firstname.lastname@example.org or call our information line on +44 (0)20 7069 5000 indicating the level of assistance you require, and we will do our utmost to offer our support during your visit.
Kidtropolis Quiet space
Kidtropolis will be a fun, exciting space, but some of you may need to get away from it all for 10 minutes, So we will be providing a quiet room – we are in the process of arranging the location to ensure it is usable by all – ask the team on site and they will help.
There will be some exhibits that will be inaccessible to wheelchair users such as the double-decker buses (Gaming Bus, Fun Kids Radio & My Little Pony). Kidtropolis Ltd is working with the exhibitors to ensure that where possible all visitors can enjoy elements of each experience
There will be dedicated space for wheelchair users in the stage seating area – operating on a first-come first-served basis
Just in case
Of course not everyone is the same and if you need any assistance or questions answered please contact the venue in advance using the information above but also get in contact with the Kidtropolis Organisers and we’ll also do our best.