Kidtropolis Visitor Terms & Conditions

By ordering tickets you confirm that you have read and accept the Terms and Conditions in their entirety.

  1. Contract

1.1 A legally binding contract will come into existence when your order is accepted by See Tickets or The Ticket Factory.

1.2 Acceptance of an order placed by you is subject to the condition that tickets are available for the event selected by you.

1.3 See Tickets or The Ticket Factory will notify you by email if they accept your order. Acceptance will be deemed to have been effectively communicated to you when See Tickets or The Ticket Factory sends your confirmation email (whether or not you receive such communication). For all ticket enquires please contact See Tickets on 0844 873 7342 Calls Cost 7ppm plus network access charge or The Ticket Factory by calling 0844 338 0338. For disabled bookings or enquiries, please see our carer policy below or contact See Tickets on 0844 873 7342 Calls Cost 7ppm plus network access charge or The Ticket Factory on 0800 640 5001 if you have specific requirements. Customers may also contact See Tickets via their website here or The Ticket Factory via their website here.

1.4 No order will be accepted until See Tickets or The Ticket Factory has received full payment for the cost of the tickets plus booking charges and transaction fees and where applicable postage and VAT and any other associated costs.

1.5 Once purchased, tickets cannot be transferred, exchanged, refunded or returned. Tickets which are resold or transferred for any reason by anyone other than Kidtropolis Ltd or an authorised agent will become voidable and the holder will be refused entry.

1.6 When ordering tickets online, please ensure you have checked your basket prior to committing to purchase. After purchase, there is not an opportunity to rectify mistakes.

1.7 If the event is cancelled we will make notification by posting on the event website.

1.8 If an event is moved to another date we will make notification by posting on the event website, we suggest that you always check the website before you begin your journey.

1.9 Content at Kidtropolis is appropriate for a family audience with children aged 12 and under however, please see our What’s On page to check the age appropriates for each activity. Please ensure that you read all the information on the event website prior to booking tickets.

1.10 Tickets entitle the holder to attend Kidtropolis for a specific 4 (four) hour session on a specific day as selected or two (2) four (4) hour sessions (AM and PM) on a specific day. Please note that if purchasing two (2) sessions on the same day, you will be required to leave the event and re-enter the event in the midsession interval.

All ticket holders who have purchased a four (4) hour ticket and wish to attend again in the same day or on a subsequent day will be required to purchase additional ticket(s) and pay the relevant admission fee.

1.11 You may leave the event and return the same day re- entering Kidtropolis if your ticket/wristband permits this. Please note that re-entry is not guaranteed as the venue may reach visitor capacity in your absence. Please be guided by the event staff. Re-entry closes 15 minutes prior to the end of each session.

1.12 Kidtropolis Ltd does not guarantee that every ticket holder will be able to experience, including but not limited to, every show, activity, or ride at Kidtropolis and tickets holders are aware that not all, including but not limited to, exhibits, rides, shows and experiences are suitable for every age, height, or ability.

1.13 Kidtropolis is a fun, vibrant, noisy event and it is the responsibility of the parent/guardian purchasing tickets to decide whether Kidtropolis is suitable for the minors in their care.

1.14 There is no admission to Kidtropolis without a ticket.

1.15 All children under the age of 16 must be accompanied by a responsible adult and all adults must be accompanied by a child. Kidtropolis Ltd operates a strict no lone adult policy. Please note that if you are refused entry, no refunds or exchanges will be given.

1.16 The right to refuse admission to Kidtropolis is reserved by Kidtropolis Ltd at all times and/or event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches. Guests should be prepared to open their bags for inspection and may be asked by security staff to move and possibly remove the contents. No glass bottles, recreational drugs, or alcohol may be taken into the venue.

1.17 We would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being or appearing to be under age, declining to be searched, abusive, threatening, drunken or other anti-social behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings. Full rules for photography are detailed within the terms and conditions.

1.18 Animals (with the exception of registered assistance guide dogs for the blind/deaf) are not admitted to the venue.

1.19 Access times to event- Queuing halls will open approximately 45 minutes prior to the show doors opening. Last entry to each session is one hour before show close at 12.30pm for the morning session and 5.30pm for the afternoon session and last re-entry to the event is 15 minutes before show close (1.15pm for the morning session and 6.15pm for the PM session), any late arrivals may not be permitted to enter the show – this will be at the discretion of Kidtropolis Ltd and the onsite security.

  1. Price and Dispatch

2.1 Tickets will be dispatched to the email address given when the order is placed.

2.2 Customers are advised to check their purchase upon receipt and inform See Tickets or The Ticket Factory of any errors as soon as possible.

2.3 It is the responsibility of the customer to inform See Tickets or The Ticket Factory of any change of address, contact number or email address, both before and after the receipt of goods.

2.4 No duplicate tickets will be issued to replace lost or stolen tickets unless suitable reason is given and accepted by See Tickets or The Ticket Factory and Kidtropolis Ltd who have full and final decision.

2.5 If a customer orders more tickets than the maximum allowed as indicated during the booking process, we reserve the right to cancel the order.

2.6 We will not be responsible for failure of any delivery services employed to deliver on time.

2.7 Tickets are priced at £10.00 (Until June 13th) each for both adults and children for four (4) hours on the date and session specified and are also subject to a booking fee per ticket and a transaction fee per order. Tickets after 2pm June 13th are £12. Tickets for the live stage are available at a discount price £2 if purchased at the time of booking entry tickets.

If you require a hard copy of a ticket, and a posted ticket, you will also incur additional costs.

All tickets are subject to availability. Please note that babes in arms (children aged 24 months and under) do not need to purchase a ticket for Kidtropolis, although you will still need to order a complimentary ticket for your babes in arms. Please order your tickets for your babes in arms during the checkout process. Please also note that Kidtropolis may ask for proof of age for babes in arms.

Please note that ticket prices are subject to change and can increase at any time without notice. We also reserve the right to withdraw any ticket offers at any time without notice.

2.8 Tickets for Kidtropolis at ExCeL London can only be purchased through our ticketing partners, See Tickets or The Ticket Factory. Please do not purchase tickets via any other means or company as these tickets will not be valid and we are not responsible for these tickets or any associated transactions.

2.9 Kidtropolis may offer other opportunities outside of your entry ticket such as VIP experiences, meet and greets, rides and some shows. Please note that your ticket may exclude some of these activities and an additional fee may be payable if you wish to take part in these activities or experiences.

  1. Kidtropolis and Stage performances and standard meet and greets

3.1 Where specified tickets include general Kidtropolis admittance, and some standard meet and greets. Please note that all content, standard meet and greets and shows have limited places and are subject to availability, in the specific session the tickets are valid for. It is advised that visitors who purchased Live Shows that they arrive to see shows at least 15 minutes prior to the show start. We recommend 30 minutes before a standard meet and greet commences. Late attendees may not be admitted to Live Showa and all places are subject to availability. Kidtropolis reserves the right to cancel, amend, reschedule or remove performances and meet and greets without notice. Please note that not everybody may be able to see all shows or join in standard meet and greets and these activities and experiences and shows are offered on a subject to availability basis only.

3.2 Children must be accompanied by a parent/guardian and cannot attend shows on their own.

3.3 All shows and guest appearances are subject to change due to ill health, personal commitments and unforeseen circumstance. In the event a guest cannot make their planned appearance/s Kidtropolis Ltd will to its best ability replace the show/guest with a show aimed at a similar audience. If a show is replaced/cancelled we will make notification by posting on the event website. No ticket refunds in full, part or partial refund will be given if an act does not appear at Kidtropolis. We suggest that you always check the website before you begin your journey.

  1. Liability

4.1 In all arrangements involving third parties we act only as your agent and no liability of any kind whatsoever shall be attached to us in connection with or arising from such an arrangement with a third party.

4.2 For the avoidance of doubt, Kidtropolis Ltd will not be responsible for the actions of any third party, including but not limited to, other visitors, the exhibitors, Kidtropolis Ltd suppliers, any activity involving the visitors (physically, or by viewing) and Kidtropolis content (including all product, imagery and staff).

4.3 We do not accept any liability for any losses or claims arising from any inability to access our website or any failure to complete a booking on the website or via See Tickets or The Ticket Factory.

4.4 We do not accept liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of the use of the website or the purchase of the tickets or other goods or services from us by whatever means.

4.5 Whilst every care is taken to ensure tickets or other goods or services ordered by you arrive on time at the agreed destination, we do not accept liability for loss or damage that is caused by any event or circumstances beyond our reasonable control.

4.6 To the fullest extent permitted by law we will not be responsible for loss, damage or injury to any person or their property howsoever caused.

4.7 It is the responsibility of visitors to decide for themselves if they want to participate in an activity/experience/event at Kidtropolis and whether they are of sound body and mind for that activity/experience/event. Visitors that decide to participate do so at their own risk. Parents/guardians will make decisions for the minors in their care.

4.8 Parents/Guardians are at all times responsible for the people/children in their care whilst at Kidtropolis and within the host venue.

4.9 Please take note of any specific warnings displayed by the exhibitors/activities/shows at Kidtropolis including but not limited to small toy parts and the chance of choking.

4.10 With regard to items purchased on site from the Kidtropolis exhibitors, Kidtropolis Ltd takes no responsibility for the quality of purchased goods, any issues must be taken up directly with the company who supplied the product at Kidtropolis, and it is the purchaser’s responsibility to take the specific company details at the point of purchase and contact them within the time frame stated by the specific company.

4.11 With regard to food and beverage items purchased on site from the venue outlets, Kidtropolis Ltd takes no responsibility for the quality of purchased items, any issues must be taken up directly with the outlet who supplied the product.

  1. Privacy

5.1 By entering and using our website, you consent to the collection, use and retention of your personal information.

5.2 Information about you including your name, address, telephone number, email address children ages, is held by us, credit/debit card details are not held by us. The information is needed to process the transaction and fulfil your order and any subsequent problems or disputes.

5.3 We may also use the information for internal administration and analysis by us and our associated companies.

5.4 We disclose your information (but not credit/debit card details) to third parties on occasion but only for the purpose of completing your transaction with us.

5.5 We may disclose your information for the purpose of associated administration and obtaining professional advice and your information may also be passed to the management of the venue where the event is taking place at their request.

5.6 We do not sell, rent or trade your personal information to third parties for marketing purposes.

  1. Use of our Website

6.1 We reserve the right to update or otherwise change the terms and conditions or amend the website at any time and without notice to you.

6.2 We will not accept any liability for tickets or other goods and services which have been ordered through our website or bought at the event using your credit/debit card by someone not authorised to do so.

6.3 Please do not send your credit/debit card details to us.

  1. Invalidity

7.1 If any part of these conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

  1. No Waiver

8.1 No failure or delay on the part of any parties to these conditions relating to the exercise of any right, power, privilege or remedy provided under these conditions shall operate as a waiver of such right, power or remedy.

  1. Governing Law

9.1 These Terms and Conditions and our agreement with you under them shall be governed by English Law, and we agree to submit to the exclusive jurisdictions of the English Court for the determination of any dispute between us.

10 Additional Notes

10.1 Rules for All Photography at Kidtropolis

As photography filming and recording may be carried out at the venue from time to time, by attending Kidtropolis ticket holders consent to being included in such films, photographs and recordings and the use, reproduction, storage, distribution and broadcasting of such films, photographs and recordings (including any copies made) without payment. Ticket holders may be asked to be involved in some specific interviews and it is the Tickets holders right to decline such specific opportunity.
By attending Kidtropolis you grant us permission to use your image, and any children in your care’s images in, but not limited to marketing materials, reproduction, broadcast.

Kidtropolis is a vibrant event which offers a variety of photography opportunities. Taking photographs is encouraged- no special permission is needed to bring a camera to the event. The event, venue, and attendees all have expectations, so please note the following rules that apply to everyone at Kidtropolis:

– Photography is permitted in all public areas of the show unless signs or staff indicates otherwise.

– Outside of organised activities on stages, exhibitor stands, and signings permission must be sought from the subject(s) of a photograph before beginning to take photographs; the photographer must also oblige if the subject requests to see the photograph taken.

– It is unacceptable to take or attempt to take photos deliberately geared towards compromising common decency or the dignity of the subject, for example contriving the camera’s position to shoot up a skirt or kilt.

– Any equipment used must be held by the photographer. Freestanding equipment or additional equipment held by other people e.g. lights and flashes is not permitted, unless part of a booked trading or exhibiting space. This equally applies to people with a press pass; a press pass does not grant permission to set up a studio.

– Use of power sockets requires the permission of the event. Venues further require permission to be sought from them if wanting to use power sockets within a venue but outside of the event.

11 Comments & Communications
Users of the Kidtropolis website and social media sites (Including but not limited to Twitter, Facebook and Instagram) may post comments and other content – and send communications, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Kidtropolis Ltd reserves the right (but not the obligation) to remove or edit any content and block users.

12 – Accessibility and applying for a carer’s ticket

Kidtropolis is an indoor family event aimed at children 12 and under. It will be a noisy event with music, laughter, shouting, and queuing.

Some activities will require participants to be able to get out of their wheelchairs (inflatables for example) and some vehicles may have an upper deck that won’t be accessible. Please visit the WHAT’S ON page for details, including any age/height restrictions and more detail about each activity/experience.

How to apply for a free carer’s ticket

Please note that Carer ticket applications closed on 9th October at midnight. Unfortunately we are unable to process applications after this time.

One carer ticket is permitted per suitable application and is open to people of all ages.

Please print off and bring your tickets to site for show access. Please note that receipt of any other disability or age-related benefits, pass or permit which is not specified in the eligibility criteria cannot be accepted when applying for carer pass. Similarly temporary impairments such as broken bones and healing wounds do not qualify for a free carer pass. See Tickets or The Ticket Factory will only contact applicants who have been successful for a free carer’s pass and Kidtropolis Ltd’s and See Tickets or The Ticket Factory’s decision is final.

Booking wheelchair spaces for Live Shows at Kidtropolis

If you are attending Kidtropolis in a wheelchair; please contact See Tickets or The Ticket Factory notifying them of the date, session, your ticket booking reference number and the show you wish to attend in order that we can try our best to accommodate you.

Kidtropolis Ltd reserves the right, at any time and without notice, to add to, change, update or modify these terms and conditions, simply by posting such change, update or modification on the website. Any such change, update or modification will be effective immediately upon posting on the website.

Please also familiarise yourself with any See Tickets or The Ticket Factory specific terms and conditions.