Get ready to have some family fun!
Kidtropolis is a family event for children aged 12 and under and their parents and care givers.
It’s packed full of live shows, your children’s favourite characters, much loved brands, exciting entertainment and a host of amazing activities. You won’t find this much variety of fun from leading brands and entertainment companies all under one roof, anywhere else in the UK.
We’ve been working around the clock to bring children and families and experience that’ll be remembered forever. We want you to experience things you won’t find anywhere else, so keep up-to-date with all the exciting news by subscribing to our newsletter.
Book your tickets today!
Q: When is Kidtropolis?
A: Kidtropolis is open at ExCeL London Saturday 19th, Sunday 20th and Monday 21st October 2019 (October half term).
Q: What time does Kidtropolis open?
A: Tickets for Kidtropolis are valid for 4 hours. You can choose either a morning session from 9.30am-1.30pm or an afternoon session from 2.30pm to 6.30pm.
Q: Where is Kidtropolis?
A: Kidtropolis is at ExCeL London. Please use E16 1XL for your Sat Nav.
Q: Can I park at ExCeL London?
A: Yes. For information on parking including advance booking options, please visit the ExCeL website by clicking here.
Q:How much are Kidtropolis Tickets?
A: Advance purchase Tickets to Kidtropolis are currently priced at £12.00 each for both adults and children for four (4) hours on the date and session specified and are also subject to a booking fee per ticket and a transaction fee per order. ‘On the Door’ tickets will be £20 each (subject to availability).
If you require a hard copy of a ticket, and a posted ticket, you will also incur additional costs.
All tickets are subject to availability. Please note that babes in arms (children aged 24 months and under) do not need to purchase a ticket for Kidtropolis, although you will still need to order a complimentary ticket for your babes in arms. Please order your tickets for your babes in arms during the checkout process. Please also note that Kidtropolis may ask for proof of age for babes in arms.
Please note that ticket prices are subject to change and can increase at any time without notice. We also reserve the right to withdraw any ticket offers at any time without notice.
Q: How can I travel to Kidtropolis at ExCeL London?
A: For all information regarding travel, please visit the ExCeL London website by clicking here.
Q: What time can I arrive at Kidtropolis?
A:Queuing halls will open approximately 45 minutes prior to the show doors opening. Please note last entry is one hour prior to event close (12.30pm for the morning session and 5.30pm for the afternoon session) and last re-entry to the event is 15 minutes before show close (1.15pm for the morning session, 6.15pm for the PM session)
Q: Is Kidtropolis fully accessible?
A: Kidtropolis is all on one level. It is a noisy, fun, vibrant event. Some activities may not be suitable for all. Please check the individual activity details on our website for more information and please take a look at the Kidtropolis Accessibility page for more assistance.
Q: Can I bring my pet?
A: Only guide dogs are permitted in ExCeL London.
Q: Can I bring in Children older than 12?
A: Yes of course!
Q: Can I leave my child at Kidtropolis and collect them later?
A: All children must be accompanied by a parent / care giver at all times throughout the event.
Q: What’s included in my Kidtropolis ticket?
A: Your four hour ticket includes everything Kidtropolis has to offer, subject to availability or accept where stated. There may be additional charges for some activities and meet and greets. Please keep an eye on additional announcements we make on our website and special media. Products, drinks and food are not included in your ticket. Some activities may require you to book in a time slot and return later. Tickets may also include complimentary gifts, please see the ticketing page for more information.
Q: Is parking included in my ticket?
A: Car Parking charges are separate to your Kidtropolis ticket.
Q: How do I get the cheapest tickets to Kidtropolis?
A: The earlier you purchase your tickets, the better the cost.
Q: Do Adults have to buy a ticket?
Q: How do I apply for a carer’s ticket and find out about access and assistance?
A: Please take a look at the Kidtropolis Accessibility Page. Please be aware that carer applications close on midnight on the 11th of October.
Q: Can I change my ticket once I have purchased them?
A: Unfortunately not, tickets are not changeable, transferable or refundable. Please check your ticket provider’s terms and conditions.
Q: Can I sell my Kidtropolis Tickets or can I buy Kidtropolis tickets from an individual?
A: Kidtropolis retains the right to ask for proof of your identification before entering the event. The name of the person on your ticket must match the ID you present on the day otherwise you may be refused entry. Buying or selling Kidtropolis tickets unless you are an approved Kidtropolis ticket seller is strictly prohibited.
Q: Will I get to see and do everything at Kidtropolis?
A: Tickets to Kidtropolis include activities and shows subject to availability, unless where specified. As well as live shows there is a lot to see and do at Kidtropolis. You may not get to see and do everything and please note there may be height, age and ability restrictions on some activities. Please refer to the individual activities listed on our website for more information. Please expect to queue.
Q: Can I bring in my own food and drink?
A: There is plenty of food outlets operated on site by the venue. You can also bring in your own food and drink, but you will not be able to bring alcohol, glass bottles or cutlery into the event.
Q: Does Kidtropolis continue in the rain?
A: Absolutely, it’s ALL indoors.
Q: Do I need to bring money?
A: There are opportunities to purchase products on site with a mix of cash and card options should you wish to. There are free cash machines in the venue.
Q: How do I contact Kidtropolis?
A: Please take a look at our Contact Us page and select the email address that’s relevant to your query.
Q: I have lost my ticket/booking reference what do I do?
A: Please contact the ticketing agent you purchased your tickets from. See Tickets can be contacted by calling (0844 873 7342 Calls Cost 7ppm plus network access charge) and Ticket Factory can be contacted by calling 0844 338 0338. Please note that all ticket enquiries should be directed to the relevant ticketing agent. Kidtopolis is unable to assist with lost tickets.
Q: I haven’t received my tickets yet. Where are they?
A: Please check your spam or junk folder in your email prior to contacting the ticket provider who sold Kidtropolis tickets to you. If the tickets aren’t there, please then contact the ticket seller.
See you at Kidtropolis at ExCeL London in October!