Kidtropolis Accessibility Information

Is Kidtropolis suitable for me/my children?

Kidtropolis is an indoor family event aimed at children 12 and under. You’ll have access to all of the Kidtropolis entertainment included at no extra cost, (unless where specified) including fun, games, costume characters, meet and greets, enormous inflatables, toys, gaming and activities, subject to availability. It will be a noisy event with music, laughter, shouting, and queuing.

Some activities will require participants to be able to get out of their wheelchairs (inflatables for example) and some vehicles may have an upper deck that won’t be accessible. Kidtropolis Ltd is working with the exhibitors to ensure that where possible all visitors can enjoy elements of each experience.

Please visit the WHAT’S ON page for details, including any age/height restrictions and more detail about each activity/experience.

How to apply for a free carer’s ticket

Please contact See Tickets by calling (0844 873 7342 Calls Cost 7ppm plus network access charge) or The Ticket Factory by calling 0800 640 5001. To apply for a carer ticket, please note that you will be required to provide:

  • Disability Living Allowance (DLA); – High Rate Care
  • Personal Independence Payment (PIP); Enhanced Care
  • Attendance Allowance (AA);
  • Deaf or Blind Persons Registration;
  • A signed letter from a doctor or GP (GP/Doctor photo ID required) relating to the above 4 points

If your application has been successful, See Tickets or The Ticket Factory will aim to contact you as soon as possible.
Please note that a maximum of one carer ticket per party can be awarded and is at the sole discretion of Kidtropolis Ltd.

Please note that Carer ticket applications close on 9th October 2018 at midnight. Unfortunately we are unable to process applications after this time.
Please print off and bring your tickets to site for show access. Please note that receipt of any other disability or age-related benefits, pass or permit which is not specified in the eligibility criteria cannot be accepted when applying for carer pass. Similarly temporary impairments such as broken bones and healing wounds do not qualify for a free carer pass. See Tickets or The Ticket Factory will only contact applicants who have been successful for a free carer’s pass and Kidtropolis Ltd’s and See Tickets or The Ticket Factory’s decision is final.

Booking wheelchair spaces for Live Shows at Kidtropolis

If you are attending Kidtropolis in a wheelchair; please contact See Tickets or The Ticket Factory notifying them of the date, session, your ticket booking reference number and the show you wish to attend in order that we can try our best to accommodate you.

The Venue

Please take a look at ExCeL London’s website for help with travel and parking and lots more useful information by clicking here.

If you need any assistance or questions answered please contact us by emailing Hello@Kidtropolis.co.uk and we’ll do our very best to help.