Kidtropolis Visitor Terms & Conditions

Your use of this site is subject to the following Terms and Conditions. By contacting us and ordering tickets you confirm that you have read and accept the Terms and Conditions in their entirety.

Terms and Conditions

1. Contract

1.1 A legally binding contract will come into existence when we accept your order.

1.2 Acceptance of an order placed by you is subject to the condition that tickets are available for the event selected by you.

1.3 We will notify you by email if we accept your order. Acceptance will be deemed to have been effectively communicated to you when we send the email (whether or not you receive such communication).

1.4 No order will be accepted until we have received full payment for the cost of the tickets plus booking charges and where applicable postage and VAT.

1.5 Once purchased, tickets cannot be transferred, exchanged, refunded or returned.Tickets which are resold or transferred for any reason by anyone other than Kidtropolis Ltd or an authorised agent will become voidable and the holder will be refused entry.

1.6 When ordering tickets online, please ensure you have checked your basket prior to committing to purchase. After purchase, there is not an opportunity to rectify mistakes.

1.7If the event is cancelled we will make notification by posting on the event website.

1.8 If an event is moved to another date we will make notification by posting on the event website, we suggest that you always check the website before you begin your journey.

1.9 All content at Kidtropolis is appropriate for a family audience with children aged 12 and under. Please ensure that you read all the information on the event website prior to booking tickets.

1.10 Tickets entitle the holder to attend Kidtropolis for a specific 4.5 (four & a half )hour session on a specific day as selected. All ticket holders wishing to attend again in the same day or on a subsequent day will be required to purchase additional ticket(s) and pay the relevant admission fee.

1.11 You may leave the event and return the same day re- entering Kidtropolis if your ticket/wristband permits this. Please note that re-entry is not guaranteed as the venue may reach visitor capacity in your absence. Please be guided by the event staff. Re-entry closes 15 minutes prior to the end of each session

1.12 Kidtropolis Ltd does not guarantee that every ticket holder will be able to experience, including but not limited to, every show, activity, or ride at Kidtropolis and tickets holders are aware that not all, including but not limited to, exhibits, rides, shows and experiences are suitable for every age, height, or ability.

1.13 Kidtropolis is a fun, vibrant, noisy event and it is the responsibility of the parent/guardian purchasing tickets to decide whether Kidtropolis is suitable for the minors in their care.

1.14 There is no admission to Kidtropolis without a ticket.

1.15 All children under the age of 16 must be accompanied by a responsible adult.

1.16 The right to refuse admission to Kidtropolis is reserved by Kidtropolis Ltd at all times and/or event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches.Guests should be prepared to open their bags for inspection and may be asked by security staff to move and possibly remove the contents. No glass bottles, recreational drugs, or alcohol may be taken into the venue.

1.17 We would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being or appearing to be under age, declining to be searched, abusive, threatening, drunken or other anti-social behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings. Full rules for photography are at the bottom.

1.18 Animals (with the exception of registered assistance guide dogs for the blind/deaf) are not admitted to the venue.

1.19 Access times to event- Queuing halls will open approximately 45 minutes prior to the show doors opening. Last entry to each session is one hour before show close at 1pm for the morning session and 5.30pm for the afternoon session and last re-entry to the event is 15 minutes before show close (1.15pm for the morning session, 18.15 for the PM session), any late arrivals may not be permitted to enter the show – this will be a the discretion of Kidtropolis Ltd and the on site security.

2. Price and Dispatch

2.1 Tickets will be dispatched to the email address given when the order is placed.

2.2 Customers are advised to check their purchase upon receipt and inform us of any errors as soon as possible.

2.3 It is the responsibility of the customer to inform us of any change of address, contact number or email address, both before and after the receipt of goods.

2.4 No duplicate tickets will be issued to replace lost or stolen tickets unless suitable reason is given and accepted by Kidtropolis Ltd who have full and final decision.

2.5 If a customer orders more tickets than the maximum allowed as indicated during the booking process, we reserve the right to cancel the order.

2.6 We will not be responsible for failure of any delivery services employed to deliver on time.

2.7 Purchasing tickets or a Ticket Code through a third party sales site

If you have purchased a Kidtropolis voucher code on a third party website or App, a legally binding contract will come into existence when we accept your order and you have completed your booking by redeeming your voucher code at the following link : www.kidtropolis.co.uk/choose.  You must complete the Kidtropolis Booking process in order to receive your Kidtropolis tickets. Enter the discount code you’ve received from the third party and follow the instructions.

Should you arrive on site at Kidtropolis without booking your tickets by redeeming your 3rd party code you will be required to do this via a smart device in your possession. Access to the event will not be permitted until you have completed this process.

3. Kidtropolis and Stage performances

3.1Tickets that include general Kidtropolis admittance and timed stage shows offer each ticket holder a choice of two free live shows, subject to availability, in the specific session the tickets are valid for. It is advised that visitors arrive to their chosen show at least 15 minutes prior to the show start. Late attendees may not be admitted and in this instance no replacement show will be offered. Kidtropolis reserves the right to cancel, amend, reschedule or remove performances without notice.
3.2 Children must be accompanied by a parent/guardian and cannot attend shows on their own.
3.3 Children (Babes in Arms) up to 12 months are free of charge, but still require a ticket to gain entry to Kidtropolis. Proof of age may be requested. Babes in arms are not offered a seat for the stage shows and will be required to sit on a parent/guardian’s lap.

3.4 Show seating is arranged by Block letter only. When selecting stage show tickets you will be automatically be designated the closest available seating block to the stage. There is nospecific seat numbering in the show seating areas. Those who arrive to the designated block first can select their seats. Due to this family groups who cannot all sit in the same row due to lack of space may be required to sit in different rows.

3.6 All shows and guest appearances are subject to change due to ill health, personal commitments and unforeseen circumstance. In the event a guest cannot make their planned appearance/s Kidtropolis Ltd will to its best ability replace the show/guest with a show aimed at a similar audience. If a show is replaced/cancelled we will make notification by posting on the event website. No ticket refunds in full, part or partial refund will be given if an act does not appear at Kidtropolis. We suggest that you always check the website before you begin your journey.

4. Liability

4.1 In all arrangements involving third parties we act only as your agent and no liability of any kind whatsoever shall be attached to us in connection with or arising from such an arrangement with a third party.

4.2 For the avoidance of doubt, Kidtropolis Ltd will not be responsible for the actions of any third party, including but not limited to, other visitors, the exhibitors, Kidtropolis Ltd suppliers, any activity involving the visitors (physically, or by viewing) and Kidtropolis content (including all product, imagery and staff).

4.3 We do not accept any liability for any losses or claims arising from any inability to access our website or any failure to complete a booking on the website.

4.4 We do not accept liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of the use of the website or the purchase of the tickets or other goods or services from us by whatever means.

4.5 Whilst every care is taken to ensure tickets or other goods or services ordered by you arrive on time at the agreed destination, we do not accept liability for loss or damage that is caused by any event or circumstances beyond our reasonable control.

4.6 To the fullest extent permitted by law we will not be responsible for loss, damage or injury to any person or their property howsoever caused.

4.7 It is the responsibility of visitors to decide for themselves if they want to participate in an activity/experience/event at Kidtropolis and whether they are of sound body and mind for that activity/experience/event. Visitors that decide to participate do so at their own risk.Parents/guardians will make decisions for the minors in their care.

4.8 Parents/Guardians are at all times responsible for the people/children in their care whilst at Kidtropolis and within the host venue.
4.9 Please take note of any specific warnings displayed by the exhibitors/activities/shows at Kidtropolis including but not limited to small toy parts and the chance of choking.
4.10 With regard to items purchased on site from the Kidtropolis exhibitors, Kidtropolis Ltd takes no responsibility for the quality of purchased goods, any issues must be taken up directly with the company who supplied the product at Kidtropolis, and it is the purchaser’s responsibility to take the specific company details at the point of purchase and contact them within the time frame stated by the specific company.
4.11 With regard to food and beverage items purchased on site from the venue outlets, Kidtropolis Ltd takes no responsibility for the quality of purchased items, any issues must be taken up directly with the outlet who supplied the product.

5. Privacy
5.1 By entering and using our website, you consent to the collection, use and retention of your personal information.

5.2 Information about you including your name, address, telephone number, email address children ages, is held by us, credit/debit card details are not held by us. The information is needed to process the transaction and fulfil your order and any subsequent problems or disputes.

5.3 We may also use the information for internal administration and analysis by us and our associated companies.

5.4 We disclose your information (but not credit/debit card details) to third parties on occasion but only for the purpose of completing your transaction with us.

5.5 We may disclose your information for the purpose of associated administration and obtaining professional advice and your information may also be passed to the management of the venue where the event is taking place at their request.

5.6 We do not sell, rent or trade your personal information to third parties for marketing purposes.

6. Use of our Website

6.1 We reserve the right to update or otherwise change the terms and conditions or amend the website at any time and without notice to you.

6.2 We will not accept any liability for tickets or other goods and services which have been ordered through our website or bought at the event using your credit/debit card by someone not authorised to do so.

6.3 Our website uses industry standard encryption software and a secure server to ensure the safety of orders placed on our website. No one can access any information sent by you as long as it is sent using the secure pages. Therefore you must only send your credit/debit card details where asked for on our website and you must not send credit/debit card details by standard email.

7. Invalidity

7.1 If any part of these conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

8. No Waiver

8.1 No failure or delay on the part of any parties to these conditions relating to the exercise of any right, power, privilege or remedy provided under these conditions shall operate as a waiver of such right, power or remedy.

9. Governing Law

9.1 These Terms and Conditions and our agreement with you under them shall be governed by English Law, and we agree to submit to the exclusive jurisdictions of the English Court for the determination of any dispute between us.

10 Additional Notes

10.1 Rules for All Photography at Kidtropolis

As photography filming and recording may be carried out at the venue from time to time, by attending Kidtropolis ticket holders consent to being included in such films, photographs and recordings and the use, reproduction, storage, distribution and broadcasting of such films, photographs and recordings (including any copies made) without payment. Ticket holders may be asked to be involved in some specific interviews and it is the Tickets holders right to decline such specific opportunity.
By attending Kidtropolis you grant us permission to use your image, and any children in your care’s images in, but not limited to marketing materials, reproduction, broadcast.

Kidtropolis is a vibrant event which offers a variety of photography opportunities. Taking photographs is encouraged- no special permission is needed to bring a camera to the event. The event, venue, and attendees all have expectations, so please note the following rules that apply to everyone at Kidtropolis:

– Photography is permitted in all public areas of the show unless signs or staff indicate otherwise.

– Outside of organised activities on stages, exhibitor stands, and signings permission must be sought from the subject(s) of a photograph before beginning to take photographs; the photographer must also oblige if the subject requests to see the photograph taken.

– It is unacceptable to take or attempt to take photos deliberately geared towards compromising common decency or the dignity of the subject, for example contriving the cameras position to shoot up a skirt or kilt.

– Any equipment used must be held by the photographer. Free standing equipment or additional equipment held by other people e.g. lights and flashes is not permitted, unless part of a booked trading or exhibiting space. This equally applies to people with a press pass; a press pass does not grant permission to set up a studio.

– Use of power sockets requires the permission of the event. Venues further require permission to be sought from them if wanting to use power sockets within a venue but outside of the event.

11 Comments & Communications
Users of the Kidtropolis website and social media sites (Including but not limited to Twitter, Facebook and Instagram) may post comments and other content – and send communications, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Kidtropolis Ltd reserves the right (but not the obligation) to remove or edit any content and block users.

Kidtropolis Ltd reserves the right, at any time and without notice, to add to, change, update or modify these terms and conditions, simply by posting such change, update or modification on the website. Any such change, update or modification will be effective immediately upon posting on the website.